The world of stream-metaphor workflows in tools like Slack and Github — with strongly emphasized temporal structure, and the realistic probabilistic expectations of chat replacing the illusory deterministic expectations of email — has made me reconsider how I think about information processing. In particular, I’ve moved from an Inbox Zero mental model to a Flow Laminar mental model, as illustrated in this picture.
Inbox Zero, while a great concept within the limits of email and paper (“Clean Desk policy”), is a fundamentally authoritarian high-modernist concept. It creates a strong, bright line between profane and sacred regimes of information, and encourages you to get to illusory control (a clean inbox) by hiding precisely the illegible chaos that’s tempting and dangerous to ignore (if you use folders, you likely have one or more misc folders even if you don’t call them that). This is dangerous because you’re just moving unprocessed chaos from a procrastination zone with strong temporal cues (the Inbox) to a denial zone with broken temporal cues (the set of de facto misc folders).






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