Radical Candor

Today’s video blog (~40 minutes) is a conversation with Kim Malone Scott, creator of one of the finer 2x2s I’ve encountered in my long career as a professional quadrantologist. The radical candor 2×2 is deceptively simple: 4 management styles — radical candor, ruinous empathy, manipulative insincerity, and obnoxious aggression — arranged along two dimensions: caring personally and challenging directly. The result is one of the most robust and immediately useful frameworks for understanding how workplace relationships work, and how to be a better manager. I personally feel I spend most of my time in the obnoxious aggression quadrant, though Kim was nice enough to award me a radical candor badge.

Kim is a Silicon Valley veteran, with experience points founding a startup, major roles at Google and Apple, and several years coaching executives. I started chatting with her on Twitter when a friend passed along the 2×2. Since then I’ve had the pleasure of meeting her in person, and providing feedback on an early draft of her forthcoming book, Radical Candor (available for pre-order on Amazon, due out March 2017). I suspect it will join books like Andy Grove’s High Output Management and Ben Horowitz’s The Hard Thing About Hard Things on the Silicon Valley management classics list. Alongside writing this book, Kim has recently been booting up a company, Candor, Inc., built around practices and tools explained in the book. If you are an executive at a workplace with a managerial culture that isn’t quite working, this is probably among the highest leverage investments you could make. I have been using the 2×2 and recommending Kim’s models to all my own clients for the last six months or so, which isn’t something I can say about most of the business/management stuff I read.

In this conversation, we talk about the 2×2, the subtleties of how relationships work, differences and similarities between Silicon Valley today and in the eighties and nineties, how radical candor plays out in different parts of the world, how management culture has changed since the organization-man era, how these dynamics play out online versus offline, and many other interesting things.

 

The Art of the Conspiracy Theory

To give a denotative definition of the term “conspiracy theory” is profoundly misleading. While in some sense a conspiracy theory is “the belief that a group is secretly coordinating toward criminal or evil ends,” the fundamental content of the term “conspiracy theory” is connotative: conspiracy theories are bad. In most cases, the point of mentioning conspiracy theories is to feel superior to the silly people who hold such embarrassing beliefs. Most research is conducted by a body that might be known as the Institute for the Undermining and Humiliation of the Naughty Outgroup’s Pathological Epistemology (IUHNOPE) (an example).

Readers of Ribbonfarm expect more. Here, we will explore how to feel superior not only to the conspiracy theorists, but also to the people who hate the conspiracy theorists. We will look at the interplay between the “crippled epistemology” of conspiracy theorists and conventional epistemologies. Rather than viewing conspiracy theories as mind viruses that infect passive participants, I will defend the view that the conspiracy theory is an active, creative art form, whose truth claims serve as formal obstructions rather than being the primary point of the endeavor. False conspiracy theories might even help us understand reality.
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Overpowered Metrics Eat Underspecified Goals

“Alice: Would you tell me, please, which way I ought to go from here?

Cheshire Cat: That depends a good deal on where you want to get to.

Alice: I don’t much care where.

Cheshire Cat: Then it doesn’t much matter which way you go.

Alice: …So long as I get somewhere.

Cheshire Cat: Oh, you’re sure to do that, if only you walk long enough.”

Lewis CarrollAlice in Wonderland

Like Alice, most organizations, and most people, have goals that haven’t been articulated clearly enough. I call these rough ideas “underspecified goals” — we only sort-of know what we want. That’s normal for any complex process; when writing, my ideas coalesce only once they become more concrete. Novelists sometimes say that the story got away from them, when the characters behaviors don’t lead to the outcome the author had initially imagined. This can lead to slight narrative flexations, or a full out revolt of the characters.

This happens outside of writing as well, and specifically, in organizations. But it isn’t always a handicap. An explanation of why and how it happens is required to know when this underspecification is benign, or even useful, and when it’s harmful. And that understanding, in turn, will lead us to some conclusions about how, in the latter case, we can mitigate the problem or fix it completely.

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Mapping Organizational Realities

I have another video blog for you today: a salon-style conversation on mapping the external and internal realities of organizations. It’s about an hour and fifteen minutes, and significant portions involve non-trivial visuals, so you may want to grab a drink or your lunch, lean back, and watch like it’s a TV show, rather than listening like it’s a podcast.

My guests are Simon Wardley, whom I met back in 2012 on a gig with the Leading Edge Forum, where he is a researcher, and Dave Gray, whom I met at the LIFT conference in Geneva in 2013, where we were both speakers. Since this is my first true video blog, I don’t yet have a transcription workflow. But I do have some brief show notes below.

Show Notes

Simon has developed, over the last decade, a very interesting mapping technique called Wardley Maps (slowly turning into a book on Medium), which are a way of visually modeling and mapping the context an organization operates in. Dave has written a number of books, most recently Liminal Thinking and The Connected Companyand among the things his consulting firm XPLANE does is reduce some of the thinking in the books to practice using a tool for culture mapping.

I figured it would be interesting to chat with Simon and Dave at the same time and explore the connections between mapping external versus internal realities. I am not much of a process person myself, but I often cobble together bits and pieces from people who do enjoy inventing processes in my own consulting gigs. So I’m constantly, if lazily, scanning for interesting new tools that I can then appropriate and abuse for my own needs.

This conversation came about thanks to a tweet by one of the earliest guest bloggers on ribbonfarm, Marigo Raftapolous who contributed a post on enterprise games back in 2008 before gamification of enterprises was cool. Funny how these things come together. Curiously, all four of us are consultants, so this is also a glimpse into how we consultants talk, think, and network when there are no clients around.

In terms of content, in a meandering, discursive conversation (what else do you expect from a salon moderated by me?) we touch upon:

  1. The mapping techniques used by Simon and Dave in their work
  2. Boydian thinking, OODA loops, orientations etc
  3. Comparisons between military and business cultures
  4. The problems with thinking of company culture as a single thing rather than a collection of distinct subcultures
  5. The pathology of thinking about culture as ‘good’ or ‘bad’ as opposed to just a matter of ‘fit’ with the environment
  6. The role played by time, and how different cultures grow at different speeds
  7. How organizational evolution in relation to the market affects its position and play externally…
  8. … and its culture internally
  9. The idea of wartime and peacetime CEOs
  10. How Amazon is a great model for nearly all these ideas at their best

Apologies for any rough edges in the video production quality. I’m kinda new to this particular game.

Speak Weirdness to Truth

Before we entered the Age of Emoji, I never quite liked the quote “life is a comedy to those who think, a tragedy to those who feel.” But now I kinda do. Emoji have been a bit of a life changer for those of us who are not naturals at this feeling game. Turns out, they function as pretty good theater masks in the sense of Keith Johnstone (in particular the chapter on masks and trances). If you follow me on Twitter or Facebook, you may have noticed that my current avatar is this hand-crafted,  emoji-mashup version of the classic theater-masks icon/emoji 🎭, (which seems to have turned into a generic overloaded symbol for the performing arts). Since adopting this avatar, I have become a better human being: full of compassion, less inclined to troll, more willing to listen to Trump supporters, etc.

theaterji

Here’s the thing, if you routinely use emoji, especially on Twitter, you will notice that you actually feel the emotions represented, at least weakly. It’s like color-by-numbers feeling. Since emoji seem to be used ironically as often as they are sincerely, using emoji is like learning an emoting alphabet, in regular and italic (=ironic) forms.

I suspect it is my emoji (over)use that has gotten me interested in one particular feeling lately: weirdness. By my account and understanding of it, weirdness is not so much a feeling as that state of not knowing what to feel. There can be no static emoji for it. At best you could make an animated gif that cycles through several emotions to represent the state of emotional indeterminacy that is ‘weirded out.’ I’d put 😟, 😦, 😐, and😠 in the cycle (note, depending on where you read this post, these may not render exactly as I intend, which is part of the fun). You can say more: weirdness is also the experience of not knowing what to think. 

The experience of weirdness, and the condition of not knowing what to think or feel, but engaging life in that state anyway — what I call speaking weirdness to truth — is perhaps the soul of gonzo, if not its body. Speaking weirdness to truth is the lowest-effort way to pull off the Hunter S. Thompson life anti-script: when the going gets weird, the weird turn pro.

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Crowds and Technology

This is a guest post by Renee DiResta

“There is no other hope for the survival of mankind than knowing enough about the people it is made up of.” – Elias Canetti

Two closely related themes have proved very newsworthy over the past several months: the candidacy of Donald Trump, and harassment mobs on the Internet. The overlap between them is interesting because in the past we haven’t typically associated American Presidential campaigns, no matter how close or contentious, with online mobs. This time, however, we have stories about the election intersecting with the rise of online harassment mobs, anti-Semitic Twitter trolls, and even Kremlin influence bots.

Illustration by Grace Witherell

Illustration by Grace Witherell

Although this weird election cycle has made them more newsworthy, mobs, demagogues, and populist movements are obviously not new. What is new and interesting is how social media has transformed age-old crowd behaviors. In the past decade, we’ve built tools that have reconfigured the traditional, centuries-old relationship between crowds and power, transforming what used to be sporadic, spontaneous, and transient phenomena into permanent features of the social landscape. The most important thing about digitally transformed crowds is this: unlike IRL crowds, they can persist indefinitely. And this changes everything.

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Startups, Secrets, and Abductive Reasoning

Guest post by Joseph Kelly.

But we must conquer the truth by guessing, or not at all.  CS Peirce

An early episode at at my last company demonstrated one of the paradoxes of startup product development.  At this time our product was still early and undefined.  I had spoken with a potential client about their goals for a project and was trying to create a sales proposal with the engineering team.

Pretty quickly I grew frustrated.  When I’d ask the engineers what we could do for a particular feature, every answer was “well, how does the client want it?”  I wanted to present the client something concrete, but being capable engineers, my team believed they could build anything.

This went on for several minutes before I broke the cycle and said: “If you’re a contractor and the client asks you to build them a gazebo, you don’t ask them everything from what roof pitch angle they want to what kind of screws to use.  You pitch one gazebo design, or a few, then you work together to reach a final version.”  That clicked instantly and we were able to move forward.  My anecdote forced us to adopt a lesser-known mode of reasoning that I’ll explore in this essay, called abduction, which is critical to developing your product strategy.

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The Origin of Authenticity in the Breakdown of the Illusion of the Real

Authenticity is real. It is a repair process within the order of symbols, within the hyperreal, in which efforts to destroy the order of symbols are channeled into acts that strengthen and expand it.

What is authenticity? Once upon a time things seemed pretty real. Then, gradually, things started seeming totally phony. People asked “how are you,” but they didn’t really care what the answer was. People said, in a professional capacity, “I’m sorry for your loss.” People wore t-shirts made in factories with the word “AUTHENTIC” printed on them.

Some people were more sensitive to the phoniness than others. It was a lonely time for a special snowflake. The good news is that now, you, you yourself, the only one who sees through the facade, must go and find the real. It’s probably far away, in another place, if not in another time. It’s exotic and bizarre. It demands a great deal from you. There won’t be a Starbucks there.

Authenticity is the object of the quest defined above. It may be an illusion, like the Fountain of Youth or pirate’s gold, but the search for authenticity has real effects upon the world.
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The Liminal Explorer of the Adjacent Possible

A short story.

The city was content in the deepening twilight, as the Sun set with the air of a job well done. Wrought iron street lamps flickered to life and small birds twittered in the bushes on the gentle hillside sloping down towards the water. From the patio of the Em Cafe, two thin and earnest young men looked out across the bay, nursing their cold brews with an air of reluctant contentment.

“Would it be bourgie to say ‘this is perfect’?” asked the ginger-infused cold brew.

Classic cold brew pondered the question gravely for a moment, and opened his mouth to respond, only to shut it again as a homeless black woman shuffled into view, pushing a shopping cart, and muttering something under her breath in a disturbed undertone.

Ginger cold-brew shuffled uncomfortably, “Well, you know what I mean. The bay view, the weather, the coffee. Not, you know, life.”

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Trace of the Weirding

Today’s post is hopefully a bit of a treat for those of you who like audio and video more than text. I’ve updated my You Are Here map for 2016 (thanks Grace Witherell!) and turned it into a narrated video walkthrough. It’s basically about an hour of me talk-walking through a map. If you prefer audio, you can just scan the map to get a sense of it, and then just listen to the audio.

If you’re new to ribbonfarm, this may be a good way to get oriented — or entirely confused. I don’t know. I’m too deep in this thing. The big change in the map from last year’s version is the addition of the whole western 20% or so, and the incorporation of 2016 crazy election year motifs into the landscape. It’s still very US centric, and doesn’t satisfactorily capture some of my newer interests, but it’s a start.

What’s not represented is some of the developing influence of newer residents and their writing on either ribbonfarm or my own thinking. That’s too new, and it’ll probably get folded into next year’s map. So this is mainly me talking about my own interests, with some digressions on Sarah Perry’s stuff.

The narrated walk through was heavily inspired by conversations at Refactor Camp 2016. Here are the links mentioned in the video.

  1. High-res version of the map (5MB)
  2. Refactor camp session slide decks: Thanks to Mick Costigan, Megan Lubaszka, Renee DiResta, Jordan Peacock and Sam Penrose.
  3. Blake Masters’ notes on Peter Thiel’s 2×2 
  4. My gloss on Jane Jacobs Guardian/Commerce
  5. Economics of Pricelessness
  6. Hamilton vs Jefferson
  7. Post on future nausea and manufactured normalcy
  8. A post on New Horizons
  9. My extended riff on hedgehog vs. fox
  10. Bruce Sterling favela chic/gothic high tech talk
  11. Atlantic post on climate change
  12. Some stuff on serendipity versus zemblanity
  13. Sarah Perry’s roundup/introduction on postrationality
  14. David Chapman, Meaningness
  15. Sarah’s book Every Cradle is a Grave
  16. Less Wrong
  17. Slatestarcodex map
  18. The Gervais Principle
  19. Sarah’s theme parks vs amusement parks post
  20. My post on Crash-only thinking
  21. Breaking Smart if you’ve been under a rock and don’t know I do that
  22. The Breaking Smart newsletter in tweetstorm format
  23. Tempo, the book
  24. James Carse, Finite and Infinite Games
  25. My Now Reading page with a lot of background